Front Desk Agent - Luxury Villa Collection

PT. Fra Real Estate Consulting is seeking a Front Desk Agent to join our prestigious luxury villa collection in Canggu, Bali. As the welcoming face of our world-class hospitality experience, you will play a pivotal role in ensuring our international guests receive exceptional service from the moment they arrive. This is your chance to create unforgettable experiences and be part of a team that sets the standard for luxury living.

In this role, you will manage guest check-ins and check-outs, handle reservations, and provide information about local attractions and services. You will also assist with concierge services, ensuring our guests have a seamless and enjoyable stay. Our villa collection is known for its exceptional amenities, including private pools, stunning views, and top-notch service, so you will have the opportunity to work in one of the most luxurious environments in Bali.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage guest check-ins and check-outs using our in-house Property Management System (PMS).
• Handle reservations and bookings, ensuring a smooth and efficient process for our guests.
• Provide information about local attractions, dining, and services to enhance the guest experience.
• Assist with concierge services, including arranging transportation, tours, and special requests.
• Maintain a high level of cleanliness and organization in the front desk area.
• Handle guest inquiries and complaints professionally and promptly.
• Collaborate with the housekeeping and maintenance teams to ensure the villas are ready for our guests.
• Stay updated on local events and promotions to provide relevant information to our guests.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in a front desk or hospitality role, preferably in a luxury setting.
• Excellent communication skills in English and Bahasa Indonesia.
• Strong organizational and multitasking skills to handle a high volume of guest inquiries.
• Proficiency in using Microsoft Office Suite and our in-house PMS.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with local attractions, dining, and services in Bali is a plus.
• Enthusiasm for luxury hospitality and a commitment to providing exceptional guest experiences.
• Valid SIM card and ability to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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